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    Last updated: 8 August 2016

    This website is operated by Memento. Throughout the site, the terms “we”, “us” and “our” refer to Memento. Memento offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

    By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

    Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

    Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.



    By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.

    You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

    You must not transmit any worms or viruses or any code of a destructive nature. 

    A breach or violation of any of the Terms will result in an immediate termination of your Services.


    We reserve the right to refuse service to anyone for any reason at any time.
    You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
    You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
    The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.



    We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

    We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.



    When an order is made online, an order confirmation email will be issued and sent by Memento to your email address. This signifies that the order has been accepted. Moreover, this email guides you on how to send your photos to us so we can start designing and creating your personalized product.

    We reserve the right to refuse an order as a result of one of the following:

    • Our inability to obtain the authorization of online payment
    • Our suspicion about not being paid Cash on Delivery payments would not be se
    • If the address, where the order should be delivered to, is not clear or detailed
    • The product ordered was out of stock due to technical or defective reasons
    • The identification of an error within the product information, including price and promotion
    • You not meeting the eligibility to order as set out in these terms and conditions

    Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.



    We accept online payment and cash on delivery (for customers who reside in Lebanon).

    Online payments are processed via 2Checkout. 2Checkout is a secure payment gateway (PCI-Level 1 Certified - the highest level certification possible).

    Cash on delivery payments are collected by our shipping agents when delivering your products.

    Creation and delivery of your personalized product will not occur until we are assured that the online payment has been made, or the cash on delivery payment will be made.


    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same email address, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

    You agree to provide current, complete and accurate purchase information for all purchases made at our store.



    Your submission of personal information through the store is governed by our Privacy Policy.



    Our custom design services are included in your order at no additional fees. However, the scope of these services is not unlimited and is bound by our Design Terms and Conditions.



    Memento offers free delivery across Lebanon for all orders above 50 USD. For orders that are less than 50 USD, we charge a standard delivery charge between 5 USD and 12 USD, depending on the specified region in Lebanon.

    Once your products are designed and fully created, they will be delivered within 3 to 4 days for all regular deliveries. Please note that delays may occur during public holidays.

    We also deliver to other countries in the MENA region and across the world. In such cases, shipment details (cost, duration, and method of delivery) will be discussed and agreed upon on a case-by-case basis.



    The information on our website is believed to be complete and reliable; however, the information may contain errors or inaccuracies. We will make reasonable efforts to correct errors as it is feasible.

    We reserve the right to:

    • Change or cancel any stated offer or sale.                                     
    • Correct any errors, inaccuracies, or omissions.                                     
    • Make changes to prices, content, promotion offers, product descriptions or other information.                                                                          

    Memento is not obliged to issue any notice of such changes (including after an order has been submitted, acknowledged, shipped, or received, except as prohibited by law). Changes will not affect users whose payment is complete.



    Please check out our Return Policy to learn more on how you can fix or return a product if you're not satisfied with it and how you can cancel an order just before we start working on it.



    The website may contain links to other websites. You acknowledge that we have no control over such links and that we are not responsible for the accuracy, content, legality, or any other aspect of any linked website.



    Memento will have the right to cancel your order and reclaim possession of the items if you:

    • Provide any incorrect personal information
    • Fail to make any payment when due
    • Commit any breach of these Terms
    • Cancel any payment or become insolvent



    We will not have any liability to you if we are prevented from performing any of our obligations due to any circumstances beyond our reasonable control including, but not limited to, fire, flood, act of God, riots, terrorism, war, strikes, and restrictions of any government or difficulty in obtaining materials and/or labor issues. In any of these circumstances, we reserve the right to delay or cancel an order.



    These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service.

    The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

    No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.



    These Terms of Service shall be governed by and construed in accordance with the Lebanese law.



    We reserve the right to modify these Terms of Service at any time, so please review it frequently. Your continued use of or access to our website following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


    If you have questions about these Terms of Service, you can contact us by email at info@memento-lb.com or directly through the contact page on our website.